📑 Refund and Returns Policy – J K Beauty Mart BD

At J K Beauty Mart BD, customer satisfaction is our top priority. We ensure that all products are 100% authentic and carefully packaged before delivery. However, if you face any issue, please read our Refund and Returns Policy below:

🔹 Returns Policy

  1. Products can only be returned if:
    • You received a wrong product
    • The product is damaged or defective upon delivery
    • The product is expired
  2. To be eligible for a return:
    • You must contact us within 48 hours of delivery
    • The product must be unused, unopened, and in original packaging
    • Proof of purchase (order ID/invoice) must be provided
  3. Non-returnable items include:
    • Opened or used skincare/makeup products
    • Items purchased during special sales or discounts
    • Personal care items (for hygiene reasons)

🔹 Refund Policy

  • If the return request is approved, you may choose either:
    • Replacement product (same item or similar value)
    • Refund (processed to your original payment method or via bKash/Nagad)
  • Refunds are processed within 7–10 business days after the returned product is inspected and approved.

🔹 Exchange Policy

  • Exchanges are allowed only if the product is defective, damaged, or incorrect.
  • Exchange requests must be made within 48 hours of receiving the order.

🔹 How to Request a Return or Refund

  1. Contact us via:
  2. Provide your Order ID, product details, and issue description.
  3. Our team will review and confirm the next steps.

✅ We reserve the right to refuse returns if the product does not meet the conditions mentioned above.